2. Support Services Consent
For what purpose(s) do you collect and use information about me?
Store the information you provide to us and manage your chosen preferences (data categories 1.-6.)
Provide personalized product guidance, training, and support (data categories 1.-5.)
Tailor the information Coloplast will send to you based on your preferences and information and sending you personalized service messages, reminders, and surveys (data categories 1., 3., 4., 6.)
Provide you with nursing services, including reviews (if such a service is offered in your country, and you have signed up for it) (data categories 1., 3., 6.)
Develop and/or improve on an aggregated basis Coloplast products, technologies, algorithms, communication practices, apps and other services, including by gaining a better understanding user experience, behavior and preferences. This also includes gaining insights and developing and documenting product and marketing claims related to Coloplast’s products and services (data categories 1., 3., 4., 5.)
Share your information with third parties who provide, finance and/or approve your medical treatment, if required to provide the support service to you, cf. column 3 (data categories 1.-5.)
Process your product and sample orders and service requests, including delivery, prescription handling and communication with health care professionals and/or authorities to the extent required for processing your order. (data categories 1., 2., 3.)
What information is being collected about me?
The information that is collected is the information you provide to Coloplast. This may include:
1. Personal details (first name, last name, postal address and if required date of birth, gender, and national identification number),
2. Contact details (e-mail address, and if required phone number)
3. Health and product details if required for purchase (type of products used, type of surgery, date of surgery, weight, height)
4. Information preferences: The type of information you have selected to receive
5. Transaction and activity details: Orders, invoices, date and time of calls, meetings and other interactions with Coloplast.
6. Other information you may share with Coloplast as part of the support program.
With whom do you share this information?
Third parties that act on instruction from Coloplast (e.g. providers of cloud computing services, payment processing software, third-party ERP software) Coloplast does not sell or share your information with other third parties that use it for their own purposes.
As an exception your information may be shared with health care professionals or authorities (public bodies) or third parties who provide finance (reimbursement) and/or approve your medical treatment (prescriptions) to the extent required for processing your support request and associated services
On what legal basis do you process this information?
The information is processed to comply with contractual obligations and on basis of your consent, cf. articles 6(1)(b) and 6(1)(a), cf. 9(2)(a) of GDPR.
For how long do you keep this information?
As long as consent from the user applies. Data will be deleted if a user withdraws consent or if no interactions between the user and Coloplast has taken place within the preceding three years (interactions includes any support requests, orders, letters, e-mails, calls or any other type of communication).
Data about transactions is kept for documentation purposes in accordance with applicable local law, e.g. law within the field of bookkeeping, tax, quality or limitation of actions.
The local Coloplast entity you interact with in your country (click link to see local entities).
Coloplast A/S, 3050 Humlebaek, Denmark
jointly (more information on how the parties split their responsibilities can be accessed here).